Half the battle of any email campaign is managing to grab your audience’s attention with engaging content, the other half is making sure you convert that attentive audience into interacting with your content. Even with high open rates, this doesn’t necessarily mean you are really engaging with your audience. It is quite common to see low conversion rates when emails aren’t centred around getting the customer to focus their attention towards a particular call to action.

Every day we receive a number of emails in our inboxes covering a wide range of subjects, from informative updates to newsletters we may have signed up for in the past. But what sparks that first half of engagement makes us want to open the email instead of just swiping left and deleting it?

Placement

We all know a catchy subject line works wonders for increasing call to action activity.  Once we get the audience reading the content of the email, the next half of the battle begins, and the emails that always seem to prompt us to actively engage with them are those which appeal to our interests.  In general, if you want your call to action (CTA) to catch the reader’s eye and drive active engagement, you need to give careful thought to the CTA’s placement within the email and and the precise language you use to grab that attention.  Effective calls to action are based around good design and good use of text which indicates a reward for clicking, at the end of the day there’s a reason they are called ‘calls to action’, so be sure to use text that encourages readers to take action and include strong visuals with a sense of immediacy.

A great example of CTAs being put to good use is when artists release new music online.  In this day and age, success is (sadly) determined by how many listens an artist’s song can accumulate, as opposed to actual record sales.  Emails promoting new music releases are a great example of CTAs that have a clear immediacy which rewards the reader for clicking, providing the reader with an abundance of opportunities to listen to the track straight away from within the email.

Phrases like ‘click here’ provide no real reward for clicking, as they do not provide the reader with any incentive for clicking or an indication of what they will see once they do click ‘here’. The best CTAs utilise text relating to what you are offering as they provide a more attractive incentive to the reader, which in turn is more beneficial to your marketing campaign.  The example below is a simple but effective CTA used by Chipotle from one of their recent campaigns.  The term ‘claim now’ instantly gives the reader the impression they will receive something by clicking (in this instance, a free burrito), which helps achieve the marketing goal by driving click throughs and ultimately ensuring retention.  (Just as a side note, depending on the styling of your email we would recommend not centre aligning your text as it is less accessible and can sometimes be harder to read).

Be aware about the positioning of the call to action within your email template. The main aim of including a call to action is to get people to click on it, so for example by placing it near the bottom of a long email will not do you any favours. Ideally, you want it to be in a prominent place so it is recommended to keep it above the fold of the email, this should ensure nobody ever misses the CTA and it gives the reader the opportunity to know fairly soon what they will get as a result of opening the email.

Styling

Consideration can also be given to focusing text around the first person, for example changing ‘your’ to ‘my’.  Of course this all depends what the subject is, but through simple A/B testing you will be able to see which works best for you.  Our in house email software, Enabler, gives you the option to split send to your database, which is a great way to see how a particular set of customers react differently to others. Discover how A/B testing can help you achieve more from your campaigns here.

One important thing to remember is that a call to action is not just a meaningless small button tucked away at the end of an email.  In order for it to be effective, the call to action needs to be relevant to the content of your email, and on some occasions the subject line.

If more than one call to action is required in the email, then you need to add variety to your CTAs by avoiding using the same one throughout. Different calls to action will trigger different emotions for people, so by adding multiple and varied CTAs which ultimately have the same goal increases the chances of getting that message across to the reader and encourages them to click.

These screen grabs from a recent Dr Martens email include different CTAs showing the reader the variety of products currently on offer, while also relating with the email subject line ‘Most Wanted Docs’ and overall message.

If your email requires more than one call to action to be included, decide which is the most important and make it stand out more than the others. This will not only ensure your promotion stands out, but also give the customer the option to choose another route if they so wish.

It can be beneficial to leave plenty of white space around calls to action – a recent study by UX found user activity increased by 20% in email that incorporated white space into their templates (and around CTAs). Due to the CTAs impact as a result of the white space, other components such as images and font colours stand out better. Sometimes less is more and in this instance having some form of white space goes a long way to getting the customer to view your products and/or services.

Creative

Calls to action do not necessarily need to be limited to just text. Over the past few years we have seen an increase in the usage of imagery and animation not only in email but in most forms of digital communication – anything from a meme to a GIF. With regards to GIFs, including them can definitely help towards a larger conversion rate. They add an extra element to the overall look and feel of your template designs by providing a much more visual (and in some cases literal) portrayal of your content.  GIFs allow you to tell more of a story and have a clearer message that takes away some of the (mis)interpretation text-only emails may cause.  Having a more visual CTA could be the advantage you are looking for to get ahead of your competitors.  Here’s examples of good GIF usage:

 

Overall, a good call to action within an email is one which grabs the users interest and encourages them to click through. They are an integral addition to any template especially when the objective is for example to promote a product or event, placing importance on the design, placement and integration of a CTA will help you get much more from your email campaigns.

Plug in, crank the dial and listen up, as we take a look at the power of Google’s new AMP for Email.

AMP (Accelerated Mobile Pages) launched in 2015 by Google was developed as an open source framework to speed up mobile web, to cut out or bipass all of the code that slows down page load and performance, and supply faster, smaller alternatives to the code, mainly via JavaScript.

As of February 2018 AMP is available for email, under the catchy (if unimaginative) title “AMP for Email”.  According to Google, this is so “developers can create more engaging, interactive, and actionable email experiences.” It will allow the user to submit forms or surveys, check flight details, change a booking, get the latest news or search, select and purchase an item without even leaving the email. Basically Google doesn’t want you to leave the inbox if it’s not necessary, reducing the user journey from A to B.

Divided we fall

However, AMP for Email has caused a divide, with the majority wanting to pull the plug entirely.  AMP for Email brings new opportunities for marketers, offering their clients interactivity, increased performance, and improved email accessibility. Which sounds great, but ‘wiring’ your emails for AMP is not that straightforward.

There are initial concerns around security, as Google’s AMP for Email requires the injection of JavaScript to run those carousels and shopping baskets, and the use of third party integration could potentially raise unforeseen vulnerabilities.

Another concern is that Google just wants more control over people’s data, deciding how a process should work regardless of any current, tested, custom version. Imagine a retail store has developed its shopping cart process best to suit it’s clients needs, AMP for Email will not necessarily use this same process. What kind of impact does that have? Will the client lose faith with 2 processes? Will the website suffer from lack of driven hits and missed sale opportunities?

Lastly, when Google mentions interactive and dynamic content within email, are they possibly talking about Google Ads?  It’s very likely that Google will use this opportunity to push their Google Ads through AMP for Email. Hopefully we won’t end up with emails resembling bad 90’s style websites.

We also have to consider if AMP for Email is even necessary? Is this a revolutionary kick start to interactive email or is it over complicating what is meant to be a simple process.

“It’s like someone who sells bottled water telling you your tap runs too slow.”
– Devin Coldewey

The Light Show

Let’s have a look at some of the code, here is a basic layout for an AMP Email:

Doctype required declaring the html to be ⚡4email (“ampforemail” also accepted)
<!doctype html>
<html ⚡4email>
<head>
<meta charset="utf-8">
<style amp4email-boilerplate>body{visibility:hidden}</style>
<script async src="https://cdn.ampproject.org/v0.js"></script>
<style amp-custom>
.emailbody {
padding: 16px;
}
.helloworld {
font-family: sans-serif;
color: red;
font-size: 24px;
padding-bottom: 8px;
}
.images {
max-width: 100%;
}
</style>
All CSS to be included in <style amp-custom> tag, as above.

</head>
<body>
<div class=”emailbody”>
<div class=”helloworld”>
Hello, world.
</div>
<amp-img src=sample.jpg width=300 height=300></amp-img>
Components like the img tag above, adopt the amp name.
</div>
</body>
</html>

There are also a number of components that have changed:

 If you want to have a go, you can double check your code with an AMP HTML validator.

The Output

This is not the first time Google has pursued email interactive products.  In early 2010 they Beta tested “Enhanced Email”, “Google Wave” and “Google Grid”. All with not much success and were dropped after a few months.   Interactive email could be the new era, and even if AMP for Email is not the right step, at least it is a step toward the future advancements of email.

Are Google pushing the boundaries of the inbox, or just trying to take it over?
But then who better to trial these new concepts than Google, perhaps if Apple or Microsoft adopts AMP for Email we will see further developments and testing.

 

“All progress has resulted from people who took unpopular positions.”
– Adlai Stevenson

AMP for Email is in its early days, the full working version won’t be pushed out until later 2018, and there’s still a lot of unanswered questions regarding security. Some are excited, most seem to think it’s a bad idea. Lets just hope it’s a plus for the world of email.

For more detail on AMP for Email you can see a recording from the AMP conference 2018: A New Frontier for AMP. Or, if this has piqued your interest, hit me up on Twitter –@Dipper2009 #emailgeeks.